중소 제조기업의 경쟁력 향상에 영향을 미치는 품질경영시스템과 흡수역량에 관한 실증연구

This study analyzes the relation among quality management system, absorptive capacity and management performance by structural equation model to find how the quality management system and absorptive capacity of small and medium business in manufacturing help the business competitiveness and ways to improve management performance of small and medium business in manufacturing and also path analysis has been conducted for direct and indirect effect. The summaries of results of this study are as below: 1. Building and operating quality management system positively affects innovations of efficient quality management and advanced manufacturing technique of absorptive capacity. 2. The core factor of absorptive capacity has positive impact on financial performance, customer performance, operation performance of management performance. 3. Operation performance contributes to customer performance and customer performance contributes to financial performance. 4. Building and operating quality management system indirectly affect customer performance frompromoting innovations of efficient qualitymanagement and advancedmanufacturing technique of absorptive capacity.