공급사슬 동적능력을 통한 정보기술 역량이공급사슬 성과에 미치는 영향에 관한 실증연구

Currently, business environment is characterized by fast and dramatic changes in customerexpectations. Deep competition and high technology are increasingly creating high level ofmarket uncertainty in turbulent environment. To respond current situation, firms are seekingto enhance dynamic capabilities across the supply chain. A key emphasis of supply chainmanagement (SCM) is to improve supply chain dynamic capabilities between trading partnersthrough IT competence. Most firms increasingly rely on information technology (IT) to improvethe process integration and the performance of supply chain. IT competence provides fundamentalsupport to supply chain dynamic capabilities and supply chain performance. And IT competencecan facilitate the development of higher-order supply chain dynamic capabilities. Supply chaindynamic capabilities (SCDC) refer to the ability of an organization to identify, utilize, andassimilate both internal and external resources information to facilitate the entire supply chainactivities in turbulent environment. The primary objective of this study is to provide a new perspective in explaining how ITcompetence and IT-enabled supply chain dynamic capability can create a sustained competitiveadvantage and performance for supply chain of the organization. This research reviewed existingliteratures related to IT competence and supply chain dynamic capabilities, and classified themaccording to resource-based view (RBV) and dynamic capabilities theory (DCT). Dynamic capabilitytheory follows the resource-based view in termof relevant guidance for future research of strategic management. The dynamic capability has been proposed as the firm’s ability to integrate,build, and reconfigure internal and external competences to address a higher level of turbulentenvironment. This study provides a conceptual framework to explore the relationships among IT competence(IT flexibility, IT management), and supply chain dynamic capabilities (information exchange,supply chain coordination, IT integration, supply chain responsiveness), and supply chainperformance. Hypotheses are tested on survey data collected from 116 respondents charged insupply chain operation of manufacturing organizations. This study develops valid and reliableinstruments to measure the sub-dimensions of IT competence and supply chain dynamiccapabilities, and we applied SEM (structural equation modeling) to test causal relationshipsbetween research variables. Empirical results show that IT competence does not have significant influence on supplychain performance, however, IT competence has significant influence on supply chain performancethrough supply chain dynamic capabilities. Especially, supply chain dynamic capabilities havesignificant relationship to supply chain performance. This finding suggests that IT competenceis a driver to facilitate the development of supply chain dynamic capabilities, and that supplychain dynamic capability is a determinant to improve supply chain performance of an organization. The contribution of this study is to provide the importance and the necessity for the notion ofsupply chain dynamic capability that enhances supply chain performance.