중소기업 종업원들의 감성리더십 인식, 내재적·외재적 보상, 그리고 철회행동

In today's turbulent business environment, managing emotional connections between organization and employees is a critical ingredient for an organization to achieve efficient human resources development and performance. Particularly, small-medium sized enterprises (SMEs) that are less sufficient in human resources development are required to improve their employees’ attitude and behavior by exercising more active emotional management. This paper investigated the relationship among employees' perceived emotional leadership, intrinsic-extrinsic rewards, and withdrawal behavior of employees in SMEs. The data for empirical study was collected from 300 employees using questionnaires. The findings are as follows; First, employees' perceived emotional leadership about the top manager(or owner) of SMEs has a negative relationship with the psychological withdrawal behavior. Second, intrinsic rewards, by itself, have a negative association with psychological withdrawal behavior. But far more important, we found that intrinsic rewards have a negative moderating effect on the relationship between emotional leadership and withdrawal behavior. However, extrinsic rewards have a negative effect on psychological withdrawal behavior partly. It shows, however, that physical withdrawal behavior has no significant relevance to emotional leadership and rewards. This study helps us understand the underlying mechanism through which emotional leadership and other psychological factors including intrinsic rewards affect greatly psychological withdrawal behavior of employees. Therefore, managers of SME should try to identify these psychological connections and find out managerial solutions.