프랜차이즈 기업의 POS시스템 정보의 유용성이 정보화 수준 및 시스템 만족도에 미치는 영향에 관한 연구

Though the number of food franchises has been increased these days, there has not been less success for food franchise than failure. One of the several failures is the distrust between franchisor and franchisee factors because the franchisee thought its franchisor does not make its accounts and operations transparent. In order to resolve it, the large business food franchise has used the ERP system, however, small business franchise has run a very simple information system, which is linked to POS system and consists of simple functions to insert or inquire the result of data on sales and order etc to identify the status of both franchisor and franchisee because of financial difficulties and manpower shortage. The purpose of this study is to examine franchisee employees’ utility of POS system information and the level of trust and also investigate the level of informatization of the brand that this research is engaged in and system satisfaction. According to the study results, the utility of POS system information has no correlation with the level of informatization in the company. However, if they think the information provided by the POS system shortens the time of their work and increases their productivity, they tend to be more satisfied with the POS system. Studies like this are expected to influence franchise companies’