철강 산업분야의 전사적 TPM(Total Productive Maintenance) 활동이 기업 생산운영경쟁력과 고객만족 및 기업변화에 미치는 영향

This study was conducted to examine Total Productive Maintenance(TPM) activity , a kind of corporate innovation for fulfilling the essential function of facilities, reducing all loss related with works into zero and reinforcing corporate internal productive competitiveness, around the steel industry which is categorized as a representative one among Korean manufacturing industrial fields. In particular, it attempted to consider what a correlation the TPM activity corporations tried to pursue has with the corporate competitiveness in terms of production and management, customer satisfaction and corporate transformation, under the influx of the wave of speedy and irregular changes occurring across the current society and pandemic circumstances such as COVID-19 crisis The findings showed that TPM activity has an effect on Mean Time Between Failures(MTBF), a sub-factor of corporate competitiveness for production and management, and in turn, MTBF also affected Mean Time To Repair(MTTR), another sub-factor of it. In addition, such competitiveness for production and management has an effect on product reliability, a sub-factor of customer satisfaction, and in turn the product reliability had a positive effect on image performance, a sub-factor of it. Finally, an empirical analysis showed that product reliability and image performance, sub-factors of customer satisfaction have positive effects of innovative willingness, a sub-factor of corporate transformation, which ultimately has a positive effect on change in constitution, a sub-factor of corporate transformation.