국내 기존 기업의 e-Business화 추진방안에 관한 실증적 연구 -공급망, 기술, 고객서비스, 성과와의 연계성 중심으로-

As an internet revolution is taking place recently, much of the focus by researchers has been on radical new business models simultaneously developed and market tested by start-up firms. However, there is no more doubt that traditional businesses have to do much of the really hard work and make most of the profits in this big transition. E-Business of traditional companies is evolving in three ways: getting higher managerial efficiency; keeping touch tightly with their loyal customers by internet, and digitalizing their products and services; obtaining high efficiency in their supply chain. We explore a macro aspect of the relationship among supply chain, e-Business technology, customer service, and performance by examining an empirical experiment on the Korean domestic companies. We observe that supply chain management does give little effect on reducing costs yet, but some positive effect on increasing both quality levels and product varieties. Improvement of the service level in ordering processes is closely related with the e-Business level of partners in the supply chain, the fitness of the corporate strategy and SCM, and regulatory social infrastructure on e-Business. The level of the e-Business technology infrastructure in organizations is playing an intermediate role between managerial activities in the supply chain and improvement of customer service levels.