호텔 종사원이 지각하는 신뢰가 조직성과에 미치는 영향

Trust has a lot of influences on action and attitude of members because it removes psychological uncertainty and threat factors in organizational emergency. Therefore, trust is requirement condition of organization survival, and the source of enterprise competition high position. This study has a purpose whether trust which hotel employee recognizes exerts effect in some degree in organization performance. Unlike existing researches, this study is divided by human and non-human trust variable. Organization performance is implemented by limiting organizational commitment and job satisfaction. Analyzed using sex, attainments in scholarship, background, change of job by control variable to control influence of population statistics variables effectively. According to the result, organization trust and mutually human trust affect on the organizational commitment and job satisfaction. Therefore, to reinforce trust about organization, enterprise should present business policy direction or enterprise vision and all policies should be applied fairly to members. To construct trust between people, it must be member mutual capacity and belief, and people must have excellent business processing ability and are achieved consistency of speech and action mutually. Specially, trust can do to do employment security and remove disbelief about organization in hotel enterprise. They can have attachment heart and self-conceit for the company. Also, they have pride and positive attitude about their business. Through this study, confirmed the role of trust and the importance in organization performance of the hotel.