호텔기업 종사원의 내부 서비스환경 지각이 직무만족과 조직몰입에 미치는 영향

The purpose of this study is to investigate the effect of employees' perception of service climate on their job satisfaction and organizational commitment in the hotel industry. In the study, service climate of the hotel industry was tested using hotel employees' job characteristics, perception of organizational fairness, supervisor support, and co-worker support. Hotel employee's job satisfaction was tested using overall job satisfaction and customer-linked satisfaction in the study. 263 employees of five star hotels in three different cities participated in the study and the model was tested using Amos 6.0. The study results revealed that service climate variables except supervisor support affected employees' overall job satisfaction and this affected organizational commitment. On the customer-linked job satisfaction, three service climate variables except employees' job characteristics was revealed as antecedents. However the customer-linked job satisfaction didn't affect employees' organizational commitment. The implications of the study results were suggested.