조직사회화를 위한 멘토링의 기능이 항공사직원의 역할스트레스와 직무성과에 미치는 영향

This study has performed a research on the mentoring system practiced by airlines in Korea. Especially, a pragmatic research has been done on the influence of mentoring function on the role stress of employees, and on the structural relationship of the cognition of role stress to their job performance. As the object of necessary examples, ground workers in airlines are selected, and the survey, in which 289 employees participated, was conducted on the employees working at airports in the whole country. The research results analyzed by way of using LISREL 8.5 are as follows. First, the career function among the mentoring functions revealed direct influence not on the decrease of role stress but on the decrease of role conflict and role vagueness. Second, the psycho-social function showed no direct influence on the decrease of role stress. However, it suggested a significant result in regard to role conflict and role excess, but with a positive influence. Third, the hypothesis that the role model function(career function, psycho-social function, role model function) will influence on the decrease of role stress has been confirmed. Fourth, it is shown that the role conflict in role stress does not effect on job performance. However, role vagueness and role conflict have shown a significant result in regard to career function with a positive influence.