호텔 식음료부서 직원의 직무동기와 LMX가 직무만족과 조직몰입에 미치는 영향

This paper suggested that the proposed model involving the relationships among the hotel employee's job motivation, LMX(leader-member exchange), job satisfaction, and organization commitment. This study aimed to investigate that the job motivation and LMX affect the job satisfaction and the organizational commitment. For this processes, the survey data were collected from 170(85%) F&B Dept. employees in 5 star hotels and the questionnaires were analyzed by SPSS 14.0 to test the proposed model. The results of this study are as follows: 1) The relations between job motivation and job satisfaction, LMX and job satisfaction, job satisfaction and organization commitment, and LMX and organization commitment were partially revealed. 2) It has been revealed that the job satisfaction have an on mediating effects because the job satisfaction of hotel employees effected the organization commitment in the final analysis. Also This study suggested that the hotel operators have to establish the new market strategics to improve job satisfaction of the hotel employees giving good services to hotel's customers and feel proud of his duties in the organizational members. The results and limitations of this study will be discussed in relation to and compared with the results of other similar studies.