호텔기업 비정규종사원의 직무특성과 고용관계특성이 조직몰입에 미치는 영향 - 직무만족의 조절변수 역할 검증을 중심으로

This study is focused on the contingent workers' job satisfaction level in hotel with considering various potential factors which might affect their organizational commitment. Although the job satisfaction is a leading element as itself to affect directly the organizational commitment of contingent workers in hotel, there are possibilities that it might control the effects on the organizational commitment of job characteristics such as skill variety, task identity, task significance, autonomy, feedback and so on and employment relationship characteristics such as job security, awards fairness, growth opportunity, co-workers' relationship, etc. If the organizational commitment of the contingent workers in hotel is affected directly and also indirectly by their job satisfaction apart from their objective job characteristics and employment relationship characteristics, the managers in hotel should carry out a management policy to consider the contingent workers' job satisfaction level. It is summarized as follows. First, task identity and feedback among the job characteristics have a positive effect on the organizational commitment of the contingent workers. Second, among the employment relationship characteristics, job security and co-workers' relationship have a very significant positive effect on the organizational commitment of the contingent workers. Third, in the case that the job characteristics are considered simultaneously, job satisfaction has a significant positive effect on the organizational commitment of the contingent workers. Finally, job satisfaction has only the moderating effect between the feedback of job characteristics and the co-workers' relationship of employment relationship characteristics and organizational commitment.