항공사 승무원의 직업선택동기 성취정도가 전반적인 직무만족 및 이직의도에 미치는 영향

This study focused on following objectives: first, it aimed to identify motivations considered to select a job as an airline cabin crew. Second, it attempted to see whether or not they achieved motivations during work. Third, it attempted to investigate what motivations had the most significant effects on increasing overall job satisfaction and decreasing turnover intention. For an empirical research, questionnaire survey was administered. A total of 600 questionnaires were distributed to those who were currently working as airline cabin crew. Of these, 446 were used for data analyses. To investigate the motivations considered to select a job as an airline cabin crew, exploratory factor analysis with Varimax rotation was used. Then, multiple regression analyses were employed to see the most influencing factors on overall job satisfaction and turnover intention. As a result of factor analysis, five factors were identified. The 'interest seeking' was defined as intrinsic motivation whereas 'company benefits', 'job benefits', and 'self-satisfaction' were defined as extrinsic motivations. Meanwhile, the 'self-development' was defined as an integrated motivation. Among them, it showed that two extrinsic motivation factors such as 'company benefits' and 'job benefits' were achieved. With regard to overall job satisfaction, it was significantly influenced by three motivation factors such as 'company benefits', 'self-development', and 'interest seeking'. Lastly, it exhibited that turnover intention was negatively affected by two factors such as 'self-development' and 'company benefits'. In sum, airline cabin crew were currently satisfied with extrinsic motivation factors. Meanwhile, intrinsic motivations were identified as important factors to increase overall job satisfaction as well as to decrease turnover intention. Thus company should benefit them by providing better work environment.