요양보호사의 직무 스트레스가 직무 만족, 조직 몰입 및 이직 충동에 미치는 영향

This study examines factors affecting turnover intention of long-term care workers. Although there has been considerable interest in the role of long-term care workers in our society, the empirical study on their work and life is still lacking. In particular, the relationship among job stress, job satisfaction, job commitment, and turnover intention of long-term care workers has not been studied in the previous literature. By applying Structural Equation Model to the data collected from long-term care workers(N=272) working in the Kwangjoo megalopolis area, this study attempts to elucidate the complicate relationship among job stress, job satisfaction and job commitment, and turnover intention. The results show that job stress measured by role ambiguity and unfavorable relationship with co-workers decrease job satisfaction and job commitment, and that low levels of job satisfaction and job commitment are positively associated with high probability of turnover intention. Accordingly, the results imply that turnover intention of long-term care workers can be reduced by providing them with psychologically and socially supportive work environment minimizing job stressors. Furthermore, the findings tell us that new kinds of policy regarding long-term care workers are urgent in order to make them work in better organizational environment and thereby facilitating their expertness in giving service to the old people.