호텔기업의 조직학습이 서비스지향성에 미치는 영향: 조직신뢰의 매개효과

Using a sample of 779 hotel employees who work for five-star hotels located in Seoul. This study is to examined the effects of Organizational Learning of Hotel on Organizational Trust and Service Orientation. The findings of the study were as follows: First, the results of structural equation modeling(SEM)test indicated that the organizational learning had a positive effect on service orientation. second, this study found a role of organizational trust as a mediator positively affected on organizational learning and service orientation. In service businesses where the human resource plays an important role, the employees' service will greatly contribute to the enhancement of performance in hotels.