스마트폰 외식관련 어플리케이션의 사용용이성이 이용의도에 미치는 영향에 관한 연구: 친숙도와 유용성의 매개효과를 중심으로

The purpose of this study was to examine the effect of the easiness to use food service related application of smart phone on familarity and usefulness, that of familarity on usefulness and intention of use, and that of usefulness on intention of use. Also, it tried to identify the mediation effect of familarity between usefulness and easiness to use, and that of familarity and usefulness between easiness to use and intention of use. A survey was conducted on those who had an experience of using the food service related application in their smart phone, and who lived in Seoul/Gyeonggi, Daegu/Gyeongbuk, and Busan/Gyeongnam area. Total 266 questionnaires were used for final analysis. As a result, it was found that practicability, communication, and easiness to choose menu which were the lower level of easiness to use food service related application had a significant effect on familarity, and that convenience to use food service shops and easiness to choose menu on usefulness. Also, it was shown that familarity had a significant impact on usefulness and intention of use, and usefulness on intention of use. In addition, it was found that familarity and usefulness had a significant mediation effect between intention of use and easiness to use.