항공사 객실승무원의 교육훈련, 조직몰입, 고객지향성, 이직의도 간의 영향관계

The empirical analysis was conducted to identify that the educational training of airline cabin crews might affect organizational commitment, customer-orientation, and turnover intention, and to investigate that organizational commitment might affect the customer orientation and turnover intention targeting airline cabin crews. The results reveal that educational training had a positive effect on organizational commitment and customer orientation, while it had a negative effect on turnover intention. In addition, organizational commitment had a positive effect on customer orientation, while it had a negative effect on turnover intention. The study results are meaningful in that educational training helps cabin crews committed to the organization more intensely, provide customers with more customer-oriented services, and gain a competitive edge in terms of the management of human resources by leading to lowering the turnover intention.