전문대학의 균형성과표(BSC) 도입사례에 관한 연구

On this paper, the case study of BSC is presented with the example on A college. The conclusions of the study are as follows. First, A college set the viewpoints of the BSC at five perspectives, which were Financial point, Customer point, Administration point, Educational point and Internalization point. Actually, these points were a little converted from the conventional four BSC viewpoints reflecting the features of the organization to accomplish the vision & development aim of A college. Second, BSC performance appraisal in A college connected the results with reward systems such as incentives, basic wage, promotion and job appointment etc. in order to accomplish the vision of the organization and development aim. The activities encompassed not only improvement on the performance appraisal system for professors to promote research activities and nourish performance focused college culture but also job capacity assessment & performance appraisal of staff who belong to head administration office, affiliates etc. Third, the appraisal system on the BSC basis presented performance appraisal and capacity assessment. However, in case of capacity assessment, it was determined that further modifications are needed. This conclusion showed that further work is needed for objective and fair assessment. Fourth, A college has set up the vision & strategy, viewpoints, core success factor and key performance indicator in accordance with BSC working procedure for BSC performance appraisal. However, due to the internal problems like shortage of budget,the appraisal system has not been completed yet. Therefore, it is planned to do performance appraisal in a tentative manner according to the established procedure. After then, the flaws found from these tests can be made up. Eventually, it shall be linked with the integrated information system. It is expected that the result of this study can offer a specific case for the colleges that are going to adopt or currently operating BSC.