한국 공공기관 내 대인신뢰와 조직신뢰의 영향력에 관한 연구: 조직 내 책임성의 매개효과를 중심으로

The purpose of this study is to examine the impact of trust on job satisfaction, and mediating on accountability among public officials. Through a path analysis model, this study explores the overall processes on how public officials feel the accountability depending on the degree of their trust and how these factors would affect job satisfaction. In order to verify and confirm a set of proposed hypotheses, we performed factor analyses, a reliability analysis, a correlation analysis, and a covariance structure analysis. A Sobel-test was also conducted to identify the mediating effect of accountability on the relationship of trust and job satisfaction. The results from this study indicate that, first, the Korean public officials perceived various aspects of accountability as single and unified dimension. Second, although trust on co-workers provides a positive impact with accountability, trust on supervisors and organizational trust are not significantly associated with accountability. Third, while managerial accountability affects significantly and positively job satisfaction, political accountability does not have meaningful results. Fourth, managerial accountability significantly mediates the relationship between trust on co-workers and job satisfaction. From a performance management viewpoint, this study reveals a number of theoretical and policy implications drawing on these results. In addition, this study highlights the importance of effective accountability management approaches and strategies in the public sector in a way that could develop and nurture public value-oriented human resource policies.