공공봉사동기(PSM)와 공공성이 국민과 정부에 대한 반응성에 미치는 영향: 공공기관 종사자들의 인식을 중심으로

Quango has a crucial role on public service delivery. Unfortunately, most of studies on public service motivation(PSM) have focused on civil servants. Public corporations’ employees should response to needs from citizens including clients as principle and from the government as the delegator within the context of double agent structures. This study verified hypothesis that PSM and publicness affect responsiveness. The theoretical model were tested with survey data collected from 815 employees working for quango in Korea. The findings indicated that CPI(commitment to public interest), SS(self-sacrifice) as sub dimensions of PSM and governance structure as one of indicators to measure publicness have a significant effect on responsiveness to both of citizens and the government. Types of public services and the grade of the public corporation assessment have an effect on responsiveness to citizens significantly. Grounded on these research findings, employees who are working for quango in Korea would be willing to provide the public service with motives to commit the public interest. The author call for research on public service motivation as well as dimension of publicness within public sector.