관계적 계약, 진정성 태도 및 내면행동 간의 관계: 리더-부하 교환관계의 조절된 매개효과

Up until now, deep acting was a consistently positive effect on desired outcomes. It was necessary to confirm determinants of deep acting and discuss how to enhance quality of work life among emotional workers, Yet, there has been relatively little discussion of it. The paper touches on the issue of social issue, which service companies of South Korea largely preferred temporary workers, this paper has interests in relational contracts on the determinants of deep acting. The relational contracts emphasize on long-term contract, social-emotional exchange between organization and employee will be positively affect on deep acting. And, the relational contracts will possibly motivate emotional laborers to realize authentic attitude of their life, via emotional laborers may serve their customers with a true heart. To manage emotional labor, leader-member exchange which emphasizes psychological resources between leader and employee will be effective emotional labor management. And, by integrating the mediating and moderating effects, this study proposes a moderated mediation model for deep acting. This study is an empirical analysis of the impact of relational contracts on deep acting and the mediating role of authentic attitude, the moderated mediation role of leader-member exchange. To this end, we conducted a survey of 560 hospital nurses in major hospitals, and analyzed data collected from 476 hospital regular nurses, except unreliable response. As a result of a hierarchical regression analysis to confirm mediating effects, it was found that authentic attitude had a partial mediating effect on the relationship between relational contracts and deep acting. Also, it was found the positive moderating effect of leader-member exchange in the relationship between relational contracts and authentic attitude. Additionally, the indirect effect of relational contracts on deep acting through authentic attitude was stronger when leader-member exchange was high. Based on the research findings, this study discussed its academic significance, practical implications, limitations and future research task.