병원조직에서 상사의 갈등관리 유형이 간호사의 조직시민행동과 이직의도에 미치는 영향에 관한 연구: 감성지능의 조절효과 중심으로

In a rapidly changing society, Human Resource Management is critical for an organization to sustain growth and enhance its competitiveness. Where individuals or organizations are gathered. conflict inevitably exists. On this basis, the style of conflict resolution among members and the role of the supervisor who manages them are critical factors in the performance of an organizational system. The purpose of this study is to investigate the influence of the conflict resolution style of a supervisor on nurses' emotional intelligence - emotion regulation ability –in terms of their organizational citizenship behavior and turnover intention in a hospital setting. The results of the study are as follow: First, the effect of the type of conflict resolution style on the organizational citizenship behavior was found to be positive with the cooperative conflict resolution style, while the effect on organizational citizenship behavior was found to be negative with the non-cooperative conflict resolution style. Second, the effect of the type of conflict resolution style on the turnover intention was found to be positive with the cooperative conflict resolution style, while the effect on organizational citizenship behavior was found to negative with the non-cooperative conflict resolution style. Third, a moderating effect on emotional intelligence was found to coexist with the non-cooperative conflict resolution style in the organizational citizenship behavior. Finally, a moderating effect on the emotional intelligence was found to coexist with the non-cooperative conflict resolution style on the turnover intention. The results reveal that the nurses' organizational citizenship behavior, turnover intention, and the regulationg effect of emotional intelligence have a correlation with the type of conflict resolution style. Based on these sfindings, an analysis of the relationships among and effects of these factors is expected to provide useful implications for the supervisors of a hospital's human resources management team.