탄력휴무제가 직무열의와 조직시민행동에 미치는 영향

The purpose of this study is to exploratively investigate the effect of flexible paid time off on job satisfaction and quality of life, focused on hotel employees’ job environments in five star hotels in Korea. This study used three factors (e.g., flexible paid time off, job engagement and organizational citizenship behavior). Structured questionnaires were conducted with front-line (i.e., service encounter) employees of five star hotels in Korea, from January 1, 2020 to January 31, 2020. A total of 200 copies were distributed to hotel employees and an explanation was given on the purpose of the questionnaires, and convenience sampling method was utilized. A total of 180 (90%) valid samples were used for the final analysis. The analysis was conducted using SPSS 26 and the hypotheses were tested using frequency analysis, factor analysis, reliability analysis, correlation analysis, and regression analysis. The results of the analysis are as follows. First, flexible paid time off (e.g., free to make my working schedule, free to make my working time, free to make my dayoff, free to make my work) has a significantly positive influence on job engagement (e.g., enjoy my work, pleasure my job, my work makes fun, happy to work). Second, flexible paid time off has a significantly positive influence on organizational citizenship behavior (e.g., help to customer problem solving, satisfy to customer, attention to customer, help to team succeed). Third, job engagement also has a significantly positive influence on organizational citizenship behavior. Implications of this study provide practical suggestions, and limitations of the study and directions for future research are discussed.