유연근무제가 직무만족과 조직시민행동에 미치는 영향

The purpose of this study is to exploratively investigate the effect of flexible working hours on job satisfaction and organizational citizenship behavior, focused on hotel employees of five star hotels in Korea. This study used three factors (e.g., flexible working hours, job satisfaction and organizational citizenship behavior). Structured questionnaires were conducted with front-line (i.e., service encounter) employees of five star hotels in Korea, from January 1, 2020 to January 31, 2020. A total of 280 copies were distributed to hotel employees and an explanation was given on the purpose of the survey, and convenience sampling method was utilized. A total of 240 (85%) valid samples were used for the final analysis. The analysis was conducted using SPSS 26 and the hypotheses were tested using frequency analysis, factor analysis, reliability analysis, correlation analysis, and regression analysis. The results of the analysis are as follows. First, flexible working hours (e.g., free to make my working schedule, free to make my working time) has a significantly positive influence on job satisfaction (e.g., enjoy my work, pleasure my job, my work makes fun). Second, flexible working hours has a significantly positive influence on organizational citizenship behavior (e.g., help to customer problem solving, satisfy to customer, attention to customer). Third. job satisfaction also has a significantly positive influence on organizational citizenship behavior, and a partial meditation effect between flexible working hours and organizational citizenship behavior. Implications of this study provide practical suggestions, and limitations of the study and directions for future research are discussed.