멘토의 감성지능이 심리적 유사성과 멘토링 효과성에 미치는 영향 : 항공사 종사원을 중심으로

Human resources in the aviation industry are one of the most important factors, and the purpose of this study is to find out about the impact of mentors' perceived emotional intelligence on the psychological similarity with mentors and the effect of psychological similarity on mentoring relationships. Studies have shown that emotional intelligence of mentors has a significant effect on psychological similarity with mentees, although it has been found that among the sub-strains of emotional intelligence, the understanding and emotional control of mentors affect psychological similarity, it has been found that self-sensitivity understanding and emotional utilization do not have a significant effect on psychological similarity. Also, it was analyzed that the more a mentee felt a psychological similarity with a mentor, the more significant the mentoring effectiveness was affected. The sub-indicators of mentoring effectiveness, career-related functions, psychosocial functions all have a defining influence on the effectiveness of mentoring. For the management of human resources, it is necessary to prepare and operate mentoring programs according to the characteristics of each organization's work within the airline. As emotional leadership and organizational member's emotional capacity become increasingly important, the emotional intelligence among the organization members is identified and a review is proposed on how to match mentors and mentees.