호텔직원이 지각한 코칭리더십이 건설적 발언행동에 미치는 영향: 심리적 임파워먼트와 심리적 주인의식의 이중매개효과

The purpose of this study was to find ways that employees are able to cope with work due to the coaching leadership of supervisors who are experienced in carrying out work for the employees of hotels, where human resources are very important. This paper distributed a total of 450 questionnaires to four-star and five-star hotels in the Seoul, Daegu, and Busan areas using the judgement sampling method. Confirmatory factor analysis and reliability analysis were conducted to ensure the validity of the measurement items before the hypothesis testing. As a result of the hypothesis test, first, the mediating effect of psychological empowerment and psychological ownership in the relationship between coaching leadership and constructive voice was verified, and the two variables each had a mediating effect. Second, as a result of verifying the dual mediation effect leading to psychological empowerment and psychological ownership in the relationship between coaching leadership and constructive voice, psychological empowerment and psychological ownership were significant. In this study, the bootstrap was used to verify the established model and to analyze the mediating effects of psychological empowerment and psychological ownership. Through this empirical analysis, this study examines the influential relationship between supervisors' coaching leadership, constructive voice, psychological empowerment and psychological ownership. Furthermore, academic and practical implications are suggested, and directions for future research are discussed.