상사-부하 교환관계가 조직시민행동에 미치는 영향: 심리적 임파워먼트와 무형식 학습의 이중 매개효과

The purpose of this study is to examine the impact of leader-member exchange on psychological empowerment, informal learning, and organizational citizenship behavior and to analyze the dual mediation effect of psychological empowerment and informal learning. The authors used 325 questionnaires collected by members in domestic companies. The results showed that leader-member exchange has no positive effect on organizational citizenship behavior. We found also that psychological empowerment and informal learning mediates the effect of leader-member exchange on organizational citizenship behavior, respectively. Furthermore, in the relationship between leader-member exchange and organizational citizenship behavior, psychological empowerment and informal learning play a dual mediating role. Present paper contributes to theoretical expansion by explaining that these behavior patterns are identified by social exchange theory. The practical implication is that this study confirmed that members in the actual management field are willing to perform organizational citizenship behavior in order to achieve the organization's goal efficiently and effectively.