호텔종사자의 마음챙김이 업무몰입에 미치는 영향: 스트레스와 스트레스 대처의 매개효과 검증

Hotel employees who provide encounter services are under high work stress. In order to comply with the standard service manual for each hotel, hotel employees are subjected to emotional labor that suppresses negative emotions and expresses positive emotions. Emotional labor in service encounter causes stress because it works with suppressed emotions. The purpose of this study is to establish the relationship between mindfulness and work engagement, focusing on the stress and stress coping of hotel employees. To this end, an on-site survey was conducted on five-star hotel workers in Korea. The results of analysis reveal that mindfulness has a positive effect on work engagement and stress coping, but has a negative effect on stress. According to the analysis of the mediated effects, stress has a negative effect on work engagement. However, stress coping had positive significant effect on work engagement. According to the analysis of the mediated effects, stress and stress coping play a role in the relationship between mindfulness and work engagement. These results suggest that mindfulness is very important in the work engagement of hotel employees, stress and stress coping paly a role in mediators between mindfulness and work engagement. Mindfulness is important for hotel employees to reduce stress caused by emotional labor and improve stress coping ability. Therefore, this study suggests that in the hotel industry, implementing a mindfulness program for employees in terms of welfare ultimately improves work commitment.