AHP를 활용한 국내항공사 객실승무원 채용 기준의 우선순위 분석에 관한 연구

Airline cabin crew is a popular profession, being selected as the number one preferred occupation for women in Korea. With the launch of 9 low-cost carriers since 2005 and 2 small airlines since 2017, the number of applicants aiming to become cabin crew at domestic airlines has increased. Applicants still have faced a lack of objective and practical guidelines to apply for the cabin crew positions. For this reason, this study developed a selection criteria index for recruiting cabin crew for domestic airlines and analyzed the priority and relative importance between each factor based on the survey results from actual interviewers of domestic airlines. The index was conducted as the following: stage1(selection criteria for recruiting cabin crew at domestic airlines), stage2(job competency, service competency, self-development, applicant character- istics), and stage3 including 12 sub-factors. AHP(Analytic Hierarchy Process) was performed for research analysis after conducting surveys from 14 domestic airline interviewers. As a result of the analysis, it was found that selection criteria in order of the job competency, service competency, self-development, and appli- cant characteristics were important for recruiting domestic airline cabin crew. Among the 12 sub-factors of stage3, interviewers considered safety competency(safety and service professionalism > customer service suitability > understanding airlines) and service competency(positive mind > polite attitude > clear and logi- cal expression of opinion) as the most important selection criteria for recruiting cabin crew at domestic airlines. In conclusion, it was confirmed that having safety competency and service competency is more important than taking care of one's appearance to become a cabin crew.