신입비서의 조직사회화를 위한 업무매뉴얼 구성요소에 관한 연구

Most of the organizational socialization of new secretaries consists of informal learning due to the lack of formal and institutional information sources. The purposes of this study were to explore the experiences of novice secretaries with source of information for socialization and to identify the components of a work manual that can be a systematic source of information to compensate for the limitations of novice secretaries’ organizational socialization process. In-depth interviews were performed with eleven novice secretaries under one year of professional experience. In addition, work manuals were collected from professional secretaries with more than three years of work experience and were categorized based on content analysis techniques. In the process of organizational socialization, novice secretaries exerted their own effort and were helped by co-workers. However, there was a limit to the information provided in the source of information to assist their socialization. We identified the components of the experienced secretaries’ systematic work manuals that novice secretaries were able to use. Despite the limitations of this study in terms of the generalization of its findings due to the limited research sample of participants and the small number of collected manuals, it is significant as the first investigation of work manuals for secretaries.