조직시민행동에서 학습전이의 매개효과에 관한 연구: 공항철도의 기관사를 대상으로

Competition is getting stronger across the industry. It is no exception in the railroad industry. For 120 years of railroad history, most of the period was operated by only one Korail company. However, in recent years, competition has become inevitable as it has entered the system of multiple railroad operating companies. Accordingly, the turnover of railroad members is also becoming frequent. Each company is promoting corporate growth by increasing organizational citizenship behavior. This study examined five independent variables that affect the effect of learning transfer and organizational commitment in terms of organizational citizenship behavior. The main mediator of this study is learning transfer. This study was conducted to understand the effectiveness of learning transfer. As a result of the analysis, learning transfer had a positive effect on organizational commitment and also had a positive effect on organizational citizenship behavior. Organizational commitment had a positive effect on organizational citizenship behavior. The variables that influenced learning transfer are self-efficacy, learning motivation, education and training instructor's ability, job relevance, and supervisor support. All five independent variables had a positive effect on learning transfer. However, the only variable that influenced organizational commitment was the supervisor's support. The self-efficacy, learning motivation, education and training instructor's ability, and job relevance covered in this study did not affect the members' organizational commitment. Therefore, the effectiveness of learning transfer, which was intended to be dealt with mainly in this study, was more remarkable.