서울 특1급 체인호텔 총지배인의 리더역할에 탐색적 연구

Generally, we know the fact that the application of general manager's know-how of hotel management to the hotel industry is not easy for foreigners in korea. Because of various reasons such as labor union's group selfish behaviors, lack of leadership for Korean leaders and lack of understanding of Korean culture.The purpose of this study was to find a solution to some managerial problems from the present difficult hotel environments by understanding leader‘s role of general managers. In order to be good hotel management, General Managers have to concentrate and make a solution through effective management of the hotel. Then leadership also should be based on the employee satisfaction under the rapidly changed hotel market condition. In addition, General Manager needs to try to understand the labor union which is legal group for representative all of hotel staffs by Korea Labor Standard Act. And we should recognize that the general manager leads and persuade them to follow the direction for effective hotel management.A recent transformational leadership of general manager is a model of what a man ought to be who understands what employee need and what they want be cared and what the basic concept to get strategic market plan and what is recent new leader concept for the hotel. The necessity of this study is presented from the judgement of requiring the effective hotel management by general manager's excellent role in hotel industry in Korea.