나와 우리를 위한 지식이전 이론:지식을 이전(Knowledge Transfer)하는 조직구성원의심리적 상태에 관한 근거이론적 접근
Knowledge Transfer for Me and Us Theory:A Grounded Theory Describing the Psychological State ofOrganizational Members Transferring Knowledge
강소라(호서대학교); 김효근(이화여자대학교)
34권 3호, 739~781쪽
초록
본 연구는 조직구성원들의 지식이전 경험에 대한 해석학적 연구이다. 본 연구는 근거이론 접근법을 사용하여, 기존 연구들에서 소홀히 다루고 있는 개인의 심리적 상태에 초점을 두고 왜 조직에서 개인에게 지식이전의도가 발생하는지 그리고이 의도가 지식이전 행위로 어떻게 연결되는지를 심도 깊게 이해하고자 하였다. 그 결과, 조직구성원들의 지식이전은 우리의식과 자기이익, 그리고 감정상태에 의해 발생하는 것으로 나타났으며, 지식이전 경험 유형은 크게 여섯 가지로 구분되었다. 즉, 자타 상생의 지식이전형, 타인 배려의 지식이전형, 개인이익 추구의 지식이전형, 감정 종속적 지식이전 혹은미이전의 혼합형, 자기중심적 지식 미이전형, 그리고 무관심 기피의 지식미이전형이다. 본 연구는 조직의 지식경영에서개인의 중요성을 부각시켰다는 점과 그들의 심리상태의 중요성을 제시했다는 점에서 그 의의가 있으며, 또한, 현재 기업에서 수행되고 있는 지식경영활동이 안고 있는 문제를 해결하는데 있어 본 연구를 통해 실무자들은 구체적인 처방을 찾을수 있을 것이다.
Abstract
knowledge was divided into only transferring and non-transferring of knowledge, however, according to the results of this study, various types of transfer, such as partial and complete transfer as well as fast and slow transfer, were discovered. As for practical contributions, the result of this research described what factors produce knowledge transfer intention and how it is connected to the actual behavior of transfer as well as the problematic factors in the process. Therefore, firms could find the meaning of knowledge transfer for organization members and specific solutions to the problems that different organizations face through this study. Another practical contribution of this study is that the study showed various strategies taken in response to the occurrence of intention and how the intention is connected to the actual behavior. Thus this study proves to be capable of evaluating the intention and behavior of knowledge transfer between members in an organization. Moreover, through the development of a knowledge transfer evaluation tool, the degree of an organization’s knowledge transfer can be measured. However, as the social science researches, this study has some limitations, First, this study was based on the grounded theory approach. It aimed at the in-depth understanding of the knowledge transfer phenomenon rather than the generalization of the results in knowledge management. However, in order to increase the possibility of the theory’s generalization, a quantitative research must be done. Secondly, in this study, the ethiccal issues were not discussed. Because the research focused on the cast for participants to transfer their knowledge to memebers of the same organization. So the researcher didn't consider ethical problems. However, some participants transferred confidential of their departments to colleagues of other departments. So, the future researches need to consider the ethical issues.
- 발행기관:
- 한국경영학회
- 분류:
- 경영학