거래특성 요인과 신뢰의 영향을 고려한심리적 계약위반의 반응김태은

As reaction variables to a psychological contract violation, exit, voice, loyalty, and neglect (EVLN) were considered to give a general understanding on employees' attitudes. Since the influences of transactional characteristics variables and trust must compositively affect one another in the relationship of psychological contract violation and consequences, an examination on those influences was performed as well.Research findings are summarized as follows：At first, psychological contract violation has a clear influence on exit and voice among the four reaction variables.Next, in terms of the moderating effect of transactional characteristic variables, environmental and behavioral uncertainties other than human asset specificity only influence the relations of psychological contract violation and exit and one between psychological contract violation and voice. Finally, moderating effect of trust shows moderate significance of the relations between psychological contract violation and exit and voice. In the study, it was found that various factors affecting employment relations were classified as economic and non-economic elements. Therefore, according to the results of the study, it is suggested that the companies should persue specific and diverse resolutions when it comes to a situation in which employees are dissatisfied with their organization.