호텔 하우스키핑(housekeeping) 직원의 직무만족이 조직 유효성에 미치는 영향 - 아웃소싱(outsourcing) 직원을 중심으로 -

Hotel staff's job satisfaction is a crucial factor to increase the value of hotel goods and to achieve goals previously set. Therefore, this study aims to help hotel administrator and housekeeping manager to establish effective strategy for hiring and managing employees by analyzing the influence of hotel housekeeping outsourcing staff's job satisfaction on the organization efficiency. For data collection, total 225 copies of questionnaire were sent to nine hotels in Seoul with 25 copies to each hotel and total 203 copies (90.2%) were recollected and finally 188 copies (83.6%) among them were analyzed. As a result of research, the job attitude and secure employment of outsourcing staffs in housekeeping bureau turned out to affect on the organization efficiency. On the other hand, colleague relation, salary, personnel system, working hour, health & welfare and relation with seniors turned out not to affect on the organization efficiency. Therefore, a housekeeping manager should be aware of the fact that job attitude such as a staff's effort to solve problem while working and sense of responsibility on duty and stable employment such as long-term job guarantee and job stability affect on the organization efficiency.