ERP시스템의 지식이전과 성과에 영향을 미치는 요인에 관한 연구

Firms have gone from an industrial age in which the most important resource was capital, into an age in which the most critical resource is knowledge. An essential aspect of knowledge management in Enterprise Resource Planning(ERP) systems aspect is the process of knowledge transfer between the employees(end-users and consultants) of different business units.The primary objective of this study is to examine the factors under which business and technical knowledge is transferred from consultants to clients in the context of ERP implementation and its performance. Success of ERP implementation depends on the ability for consultants to transfer business and technical knowledge and for clients to interpret and understand different implications for such knowledge.This study based on survey questionnaire data collected from small-medium sized Korean firms analyzes the cause and effect relationships between the degree of ERP knowledge transfer and six independent variables such as appropriate transfer methods, CEO’s support, education and training, study intention, communication decoding competence, and self-efficiency, and then analyzes the effects of ERP knowledge transfer between independent variables and performance variables.The finding suggests that study intention(relationship between consultants and end-users, and intrinsic motivation), communication decoding competence, education and training, and self-efficiency are important factors to the transfer of knowledge in the context of ERP implementation. And the finding also shows that ERP knowledge transfer have the partial mediate effects between independent variables and performance variables.