IT서비스 Sales Life Cycle의 성과측정모델의 개발- L사의 사례를 중심으로 -

This thesis introduces a new model for performance management of IT Service Sales Life Cycle effectively. Most companies are related with the performance management of business in any way or making an effort for it at least. But they find difficulty in systematically managing the measured performance of business activities. Especially IT service companies that have long terms of business activities and offer a immaterial value are apt to have difficulty in promoting the systematic performance management programs or strategies of business activities because of the attribute of themselves. On this account, the needs for model that manages to systematically measures business activities of IT service companies that embody information system are being presented. But it is hard to present the realistic and feasible model for performance management because of attribute of business activities that cover a wide range, management, that is, artificial and qualitative element and difficulty of developing measurement system. In this research, applying Strategic Performance Management, technique the way of performance management with recent point of view- to business performance management of IT service companies, we present the model for performance measurement that can manage from a various angles by growth of business process, Sales Life Cycle and accordingly make it possible to apply the model to practical affairs with process of performance management, templates and performance indicators by each point of view. The object of this research is to establish performance management system that effectively correspond to the rapid changing circumstances and ultimately to raise management efficiency of IT service companies through that model.