An Empirical Study of the Relationships Among Intra- and Extra-Organizational Factors, Perceived Attributes, and ESS Usage

In rapidly and dramatically changing global economy, corporate executives are realizing the importance of accurate and timely information about the organization’s internal and external environments, such as corporate key performance indicators, competitors, suppliers, customers, etc.. All types of information technology, Executive Support Systems (ESS) are made to provide the information executives require. Current ESS are becoming more enterprise-wide with advances in data warehousing and in Web networks. With recognizing their potential and importance for executives, this paper investigates the direct and indirect relationships among intra-organizational support, extra-organizational support, perceived attributes, and ESS usage. In order to promote ESS usage, the study may suggest some implications for the IS community both theoretically and practically.