호텔산업에서의 소외감의 선행변수와 결과변수에 관한 연구

Of all the industries that have been investigated in the work alienation context, one that has escaped attention until now is hotel industry. Borrowing from traditional behavior science and consumer behavior, the following paper investigates antecedents and consequences of work alienation in the hotel industry. As antecedents of work alienation, public policy environment, external information environment, expert power and legitimate power are adopted, intention to leave are adopted as consequences of work alienation.The data are collected to hotel employees who had been assigned to labor unions at 5-star hotels in Daegu and Gyeongju cities. A total of 312 responses were received and 250 responses were used for statistical analyses. The statistical results show that public policy environment, external information environment, expert power and legitimate power affect work alienation and work alienation influences intention to leave. One of methods of reducing or removing employees' perceived work alienation is that hotel firms or their managers need to induce the employee to partake their decision makings even though firms (or managers) are experts for the decision-making problems.