호텔기업의 정보보안이 시스템 신뢰성에 미치는 영향

Recent advancement of information technology has helped businesses digitalize their operation by information system. Consequently security attacks are growing in the form of data hacking on purpose or by accident. Information leakage, forgery, and destruction have caused damage to goal and interest of a company or even stop business operation. For hotels depending on effective management of customer relationships, information security is greatly important since they manage customer information stored in database through information system. This study aimed to discuss effect of hotel information security on hotel employee’s perception of information security as well as reliability of the system that manages the information.In this study, hotel information security was divided into 3 security control elements, that is, physical, technical, and administrative security in order to examine the effect that hotel information security has on employee's perception of system reliability. A questionnaire survey was conducted on employees working at customer information management division of 23 deluxe hotels using hotel information system in Seoul. In an analysis of the effect of hotel information security on system reliability and difference by employee’s divisional characteristics.