ERP시스템의 품질요인이 조직성과에 미치는 영향에 관한 실증 연구

>The study of purpose is to analyze the effects of quality factors of ERP system on organizational performance. Where as many preceding studies have been focused on the factors of general service quality, this study analyzed interrelation between quality factors and organizational performance of corporation implemented ERP system using questionnaire. As compared with preceding studies which mainly concerned with system quality factors and information quality factors, this study specially added service quality to analyzing interrelation with organizational performance. Questionnaire consists of survey for the interrelation between ERP system implemented corporation and organizational performance. The results are as follows. First, quality factors of ERP system effected on organizational performance by t-test. Second, quality factors of ERP system showed significance statistically on the effects of organizational performance by t-test.The results of this study have a great expectation for the role of offering useful insight and information in the field of business and education. First, make sure that quality factors have significant effects on organizational performance when implemented ERP system in the business, investment and research on quality factors should be combined with. Second, in a sense that this study was added to service quality in research of quality factors by the detailed approaches which different from preceding studies, it is of highly practical use. Third, this study presents scientific foundation on quality improvement for quality factors of ERP system.