스포츠 조직 내 시간제 근로자의 역할갈등, 역할모호성, 직무만족도, 그리고 이직의도간의 관계

The purpose of this study was to investigate the relationships among role conflict, role ambiguity, job satisfaction, and turnover intention of part time employees in a sport organization. Based on previous literature, part time employees with a high level of role conflict and role ambiguity are more inclined to have turnover intention at the organization directly or indirectly through job satisfaction. By using role theory and equity theory, we hypothesized that the direct relationships among role conflict, role ambiguity, and turnover intention would be partially mediated by job satisfaction. The following alternative models were generated: a direct-effects model and a fully mediated model. The data for this study were conveniently collected from part time employees (n=227) who worked at the Korea Racing Association(KRA). Measures for each construct were modified and used from the previous studies. For data analyses, this study used the statistical package of SPSS 13.0. and LISREL 8.7. In the current study, a partially mediated model was selected as the best fitting model based on multiple model fit indices of SEM. In the partially mediated model, role conflict was directly related to turnover intention (β=.56, p<.05). On the other hand, role ambiguity significantly influenced job satisfaction (β=-.304, p<.05), and job satisfaction, in turn, exerted an influence on turnover intention (β=-.217, p<.05). Lastly, practical implications from the findings and suggestions for future study were provided.