소비자중재에서 소비자보호의 문제

These days, arbitration actively is used in many areas as the most effective dispute settlement scheme alternating trial of the court. In Korea, consumer arbitration has not yet revitalized, but due to many merits arbitration system has such as promptness of dispute settlement, flexibility of procedure, tendency to use arbitration as alternative dispute resolution in consumer dispute will gain strength in the future. In the face of revitalization movement of consumer arbitration, it is required to examine consumer protection in consumer arbitration. The protection considering specific circumstance of consumer who is not used to business relations is required in consumer arbitration. However, it is unnecessary to exclude the protection from arbitration subject of consumer dispute or do the protection through limitations on the time or method of arbitration agreement, since these will obstruct revitalization of consumer arbitration. Consumer protection in consumer arbitration has to be done through imposition of duty to offer accurate information to consumer. Also, it is desirable for consumer protection to be achieved in preventive level, and post-governance arbitration like application for setting aside award to court due to conflict with the ordre public should be avoided.