소비자보호를 위한 자동차리콜제도 개선방안 연구

This study reviewed facts and figures on the operation of an automobile recall system that was introduced to dispel consumer dissatisfaction due to defects in manufacturing and to secure consumer safety. For the study, both content analysis and depth interviews were used. Through the result of the study, there were the problems in the collection by consumers of recall information and compensation mattered when consumers had their cars repaired with their own money before any recall notification was made by the automobile manufacturing companies. To deal with the problems, alternatives to improve effectiveness in the automobile recall system were suggested as follows.First, in order to deal with problems in collecting recall information and information on the repairs made before the recall period, primary notification by the manufacturing company, secondary notification after 6 months, and the publicity on the recall information should be placed on the internet site. Second, compensation for repairs paid by the customer before recall notification should be stipulated in regulations. Third, agreement on the recall scope and the subjects should be made between customers and the manufacturing company by adding recall cases to the Automobile Safety Standard Regulations. Intensification in regulation is necessary in order to induce active and official recalls related to quality, not to closed recall services. After taking such result, we can expect an effective recall system, when voluntary efforts by the manufacturing company to improve customer satisfaction, the efforts of corresponding departments of the government for strict management and the cooperation of customers are made simultaneously.