금융기관의 지식경영 측정지표 중요도에관한 실증적 연구－AHP 분석을 활용한 금융기관의 BSC 관점별가중치 도출－

This study is a positive research into the eight of knowledge management measurement index of financial institutions, the third stage of its performance measurement index. The first stage categorized factors from the BSC point through the modeling of knowledge management measurement index of financial institutions, the second stage divided the measurement index through the causal analysis of four BSC viewpoints. Based on the causal analysis, this study applied AHP method to grant value and weight of measurement indices by level from BSC viewpoint. The results showed domestic financial institutions think most highly of financial viewpoint of the 4 BSC factors, which was valued in the order of client viewpoint, internal process, learning and growth. The highest in financial viewpoint was achieving business profit, and that in client was its satisfaction, and that in internal process was understanding degree of vision system, and that in learning and growth was business planning ability and information management ability. The study results are expected to get away from an intuitive error having no weighted value or adopted voluntarily among existing performance indices, and measure in a metric method, and help the planning of selective and intensive order and value of solving and dealing with works from the point of a knowledge management staff.