특급호텔직원의 사회적 자본 인식의 차이: 이단계 군집분석을 중심으로

The purpose of this study is to investigate how the hotel employees differently perceive social capital. Two-step cluster analysis has been used to classify hotel employees into a smaller number of groups. In addition, logistic regression analyses have been conducted to identify significant social capital factors affecting employment status and management types. Factor analysis identified five internal dimensions of perceived social capital as information exchange, relation to boss, relation to subordinates, relation to department, and trust. Two-step cluster analyses are classified into six different clusters. Logistic regression analyses which identify both information exchange and relation to subordinates are significantly related to employment status. Also trust factor is related to management type. The implications of these results are examined.