장례예식장 이용에 관한 제도개선 방안연구 -서울시를 중심으로-

Korean society has experienced dramatic industrial and urbanized developments since last decades. Under the social changes, specifically, funeral ceremony has also seen unexpected alternation. Traditionally, local residents prepared for funeral ceremony altogether if a resident died in the local. However, since Korean society has become unbanized, the local leading cultures has gradually disappeared, and as the result of this, most people, especially living in cities, generally use funeral ceremony hall, nowadays. However, funeral ceremony hall, as with its characteristic, is not used often, and also if a customer has found some complaints when to use the services, it is also not easy to raise their complaining. Accordingly, this research aims to contribute the reduction of customer damages through a practical analysis, which attempts to find out the effective ways how to minimize customer damages. This research found out the results as follows : Some funeral halls prohibited customers of bringing their own food or funeral products by their own, which caused the dysfunction of market price, and 87.5 % of observed places were also selling alcohol to their customers. That is to say, alcohol prevailed throughout the funeral community. Despite, there has been no existence of any legislation to prohibit the commercial use of alcohol, and the appropriate legal measurements will have to be established. Accordingly, sustaining system developments and good advertisements for funeral shops will have to be set up in order to meet customer requirements.