호텔기업 관리자의 리더십 효과분석

Human resources management is one of the most important aspects in hotel business as it may lead to a success or a failure of business. It would be too much for employees to carry all the burdens on their shoulders to impress the customers and improve the service culture in this fast-changing society with different colors of human desire. Therefore, it is essential to focus on developing strategies for efficient organizational management, as well as human resource management, and a manager with capability of precisely understanding the organizational structure should play a leading role in the organization, with the characteristics of hotel business being considered. This study analyzes the effect of leadership, empowerment and motivation of a manager at food and beverage division on working behavior of staff to improve performance of the division and to maximize the outcome of the management.