외식종사원의 원가 중요성인식과 조직시민행동의관계에 관한 탐색적 연구: 패밀리 레스토랑을 중심으로

This study attempted to identify the relationships between perception of cost importance and organizational citizenship behavior among family restaurant employees. Two factors were identified for perception of cost importance as cost control implementaion and cost control knowledge, and five factors were identified for organizational citizenship behavior as citizenship, participative, altruism, conscientious, and courteous. Canonical correlation analyses were adopted to examine the overall correlation between the extracted two underlying factors from perception of cost importance and the five underlying factors from organizational citizenship behavior. The significantly high canonical correlations were found between perception of cost importance and organizational citizenship behavior. In particular, cost control implementation and knowledge were highly correlated with conscientious, participative, courteous, alturism, and citizenship in order. And the managerial implications of these results are examined.