참여적 작업시스템이 조직성과에 영향을 미치는 과정에 관한 연구 -종업원 역량과 직무만족의 역할을 중심으로-

The purpose of this study is to examine the internal processes in the relationship between the participative work system and financial performance of firms. The participative work system considered in this study includes 360 degree feedback, MBO(Management by Objectives), cafeteria benefits program, quality circle, suggestion system, knowledge mileage program, 6-sigma, job rotation. This study investigated the mediation effects of employee job satisfaction and competency. The sample of this study consists of 280 manufacturing firms in Korea. Path analysis using LISREL was applied to test five hypotheses developed for this study. Results showed that the participative work system had effects on both employee competency and job satisfaction, and its indirect effects on firm performance through competency and job satisfaction were also significant. In addition, the participative work system did show a significant direct impact on firm performance. Whereas employee competency led to job satisfaction, its relationship to firm performance did not turn out to be significant. Instead, competency had an indirect effect on firm performance through job satisfaction. We concluded this article with theoretical and managerial implications and suggestions for future research.