절차, 대인, 정보공정성이 조직신뢰 및 상사신뢰, 조직시민행동차원에 미치는 영향

This study tested a multidimensional model of organizational justice on the basis of multi-foci theory and target similarity effect theory. In this study, it was hypothesized that 3 types of justice (procedural, interpersonal, and informational justice) have differential effects on trust in supervisor and organization. And, the relationships between trust and OCB were expected to be stronger when they referred to the same target than when they referred to different target. And, the roles of trust in supervisor and organization as mediators between organizational justice and OCB were also examined. According to statistical analysis, as hypothesized, procedural justice was positively related to trust in organization, and interpersonal justice was positively related to trust in supervisor. But, the relationship between informational justice and trust in supervisor was not supported. The results showed that trust in organization have positive effect on organizationally directed citizenship behaviors(OCBO), and trust in supervisor have positive effect on individually directed citizenship behaviors(OCBI). In particular, the results suggest that trust in organization partially mediate the relationship between procedural justice and OCBO. The mediating role of trust in supervisor between interpersonal justice and OCBI was also supported. But, the mediating role of trust in supervisor between interpersonal justice and OCBI was not supported. Implications and directions for future research are discussed in discussion and conclusion.